The Financial Settings in GoFan HQ determine the frequency with which you will be paid for your events. To access these settings, navigate to Accounts from the left-hand menu of GoFan HQ. From the Accounts Page, select Edit on the Financial section at the bottom left-hand-side of the page. GoFan supports two default payment cycle options:
- Calendar Based - This is a weekly payment option for all event transactions and refunds that occurred the previous week (Monday through Sunday). You’ll get paid out the following Tuesday and your Weekly Payment Statement will be available by Wednesday.
- Event Based - Payment is calculated for all the transactions and refunds for each event with a defined end date in the previous week (Monday through Sunday). You’ll get paid out the following Wednesday and your Weekly Payment Statement will be available by Thursday. *Please note that this option should NOT be selected for booster club organizations needing frequent payments or events with long duration periods, such as season passes.
- Override a Specific Event - For certain types of events such as School Dances, Mobile Passes, and Registrations you have the option to define a unique payment cycle when creating the event. For example, you can get paid after each event for your athletic games but choose to be paid every week for your school dances or Mobile Passes. The option to select a different Payment Cycle is displayed as referenced below when creating Mobile Passes and non-athletic events.
*Since our payments are currently processed with calendar vs. event payment settings, you may receive two different weekly payment statements if you have chosen a different payment cycle for one of your events.
Payment cycle preferences are not allowed to be changed after the initial setup. Please contact our Finance Team to make changes by emailing finsupport@gofan.co.
*Financial settings can only be viewed and edited by the Financial contact for your account.
