When do we get paid for our event sales?

The Financial Settings in GoFan HQ determine the frequency with which you will be paid for your events. To access these settings, navigate to Accounts from the left-hand menu of GoFan HQ.  From the Accounts Page, select Edit on the Financial section at the bottom left-hand-side of the page.  GoFan supports two payment cycle options:

• Calendar Based - This is a weekly payment option for all event transactions and refunds that occurred the previous week (Monday through Sunday). You’ll get paid out the following Tuesday and your Weekly Payment Statement will be available by Wednesday.

• Event Based - Payment is calculated for all the transactions and refunds for each event with a defined end date in the previous week (Monday through Sunday). You’ll get paid out the following Wednesday and your Weekly Payment Statement will be available by Thursday. *Please note that this option should NOT be selected for booster club organizations needing frequent payments or events with long duration periods, such as season passes.

Payment cycle preferences are not allowed to be changed after the initial setup.  Please contact our Finance Team to make changes by emailing [e-mail].

*Financial settings can only be viewed and edited by the Financial contact for your account.